FAQ

How do I register?

How to register?

Registration

Please Note: The following classes cannot be registered for online: Supertots, Elite Petites, Hot Shots, Mini Team, and Junior Team. These programs are either invitation-only or require specific prerequisites. You will still need to provide your contact information in the system.

If your athlete has been invited or recommended for one of these specialty programs, please contact info@capcitygym.com for assistance. All other classes may be registered through our online portal.

Online Registration Instructions

We are pleased to introduce our new online registration system. This updated software will streamline our processes, support our office staff, and enhance your overall experience at CCGC. We hope you find the system intuitive and easy to use.

Before proceeding, please review the instructions below in full. You may wish to print this page for reference.

 

REGISTRATION INTRODUCTION


STEP A – REGISTER YOUR FAMILY AND CHILDREN CONTACT INFO

  1. Click here, and enter your families contact information, and register for a class. Please note, that in order to register ONLINE, a credit card or bank account information is REQUIRED, and you must also enroll your student(s) in a class at the same time. (You will still be able to register at the office or over the phone as in the past, if online registration is not preferred.)
  2. After you have submitted the contact form, you will receive a confirmation email containing everything that you just entered and a list of the classes you enrolled in.(Note that there is a mandatory $55.00 AGF/CCGC Membership Fee. All recreational classes are required to pay a one time yearly $55.00 Capital City Membership Fee. CCGC Membership fee includes AGF insurance fee, discounted prices for special events, early bird registration for upcoming sessions and more! Membership fee is valid July 1st – June 30th each year.  This fee will be added the first time a student is registered in a class). If you made any mistakes, not to worry, you will be able to now log into your personal account, and make any changes. Watch for the “Registration Confirmation” screen on the web form, after you click “Submit”. You should see a link titled “Click to go to our Portal.” Click on that link next. (There are several ways to get to the customer portal. We have also included a link in STEP B below in this email.)
  3. Your login ID is the email address you just used to register.
  4. Once you have gone to the Portal Login page, you will need to click on the link titled “I don’t know my password” in order to receive your first password.
  5. An email will be sent to you with a temporary password. Copy and paste it into the password field. (Be sure to enter the email address you used when registering your main billing contact).
  6. You will want to choose a new password that you can easily remember once you are logged in. The password will need to be a minimum of 8 characters, and contain at least one number. You set your own password from within the Customer Portal. It is the first menu item under the drop down “I want to:”.STEP #2 – PORTAL LOGIN INSTRUCTIONS
    (If you haven’t already logged in)
    1. To login to our Customer Portal, Click here
    Your Login ID is your Email Address (to which we sent this email). You can request a new password by clicking the “I don’t know my password” link.

 

What to Expect for your First Class

First Day Information

Our goal is to provide recreational gymnastics classes that are fun, active, and safe for all participants. To ensure a smooth first day, please review the following guidelines.

Check-In and Safety

  • Check in at the front desk upon arrival for every class.

  • Anyone entering the gym floor must have a completed waiver on file.

  • Please observe classes from the designated viewing area. To maintain a safe learning environment, avoid speaking to your child during class.

  • For your child’s safety, remain with them until they are with their coach on the gym floor. Helping your child learn their coach’s name is encouraged.

Arrival and Pickup

  • Please arrive on time to ensure your child participates in the full warm-up.

  • Ensure prompt pickup after class. Many classes run back-to-back, and timely transitions help reduce congestion in the front foyer.

  • Jackets and bags should be stored in the viewing area, and shoes/socks placed on the shelves at the entrance.

  • Children should wait seated on the benches until their coach begins class. To ensure safety, please keep children off all equipment and off the white fence prior to class.

Coaching Staff

Our coaches, while sometimes young, are fully certified and highly qualified. All staff members maintain current First Aid, CPR, and AED training.

Gym Attire

  • Bodysuits are available for purchase but are not required.

  • Preferred attire includes: shorts, leggings, sweatpants, t-shirts, or tank tops.

  • Avoid clothing with zippers, snaps, buttons, or anything that may catch on equipment.

  • Long hair should be tied back in a ponytail, braid, or bun.

  • No jewelry, gum, shoes, or socks are permitted on the gym floor.

  • Please cover any warts with a Band-Aid and tape.

Parent Attire for Parent & Tots and Tumblebugs

  • Comfortable athletic wear such as track pants, sweatpants, or shorts is recommended.

  • Tops may include t-shirts, tank tops, or sweatshirts.

  • Socks are allowed, but shoes are not permitted on the gym floor.

 

Missed Classes, Cancellations, and Refunds

We hope your experience with us is smooth and enjoyable. If questions arise regarding missed classes, cancellations, or refunds, please refer to the Policies & FAQs section on our website, where you will find detailed and up-to-date information. For any additional inquiries, our office team is available and happy to assist.

 

What happens when my child moves up a level??

Class Level Change Policy

To ensure consistency and improve communication, class level advancements and class changes will occur on two designated dates each month: the 1st and the 16th. These dates align with both the beginning/end of the month and the mid-month point.

The following updates will take place on these scheduled dates:

  • Badge and certificate distribution

  • Athlete advancement to new levels or classes

This structured schedule allows us to streamline administrative tasks, provide clearer communication to families, and maintain a stable class environment. It also ensures that athletes who progress quickly do not wait an entire month to move up, while minimizing excessive or disruptive movement within classes.

 
 

What is an AGF fee?

AGF Fee – What’s this?

Each year when you register for your first class or camp, you have to pay that additional AGF Fee, but what is that about?

AGF – or Alberta Gymnastics Federation fee is a combination of charges that provide resourcing for athletes and member clubs who fall under the umbrella of Alberta Gymnastics Federation and Gymnastics Canada while also providing insurance coverage and legal support in the event that an unfortunate injury is incurred during gymnastics instruction.  The AGF fee is charged when you first sign up for a class during the AGF fiscal year (July 1 – June 30), and covers all of your recreational gymnastics resourcing for the year and is transferrable between AGF sanctioned gymnastics clubs.

This fee changes depending on the costs of registration with AGF, GCG, Insurance, and CCGC Membership/Admin fee.
Currently the $55 fee that all recreational gymnasts incur is made up of:

- AGF Membership Fee

- Developmental Insurance Fee

- GCG Membership Fee

- CCGC Membership/Admin Fee

Total Fee Collected:  $55.00

Every year we collect this fee, and then remit the GCG, AGF, and Insurance portions to AGF, along with the names of each registered athlete, and in return we receive programming and resourcing assistance, access to certain benefits associated with membership within AGF, and are eligible to participate at AGF sanctioned meets and events.

For more information about registration and insurance information, please check out the AGF Membership Registration link.

 

Missed Classes

Missed Class Policy

Student Absences:
If a student misses a class for any reason, CCGC does not offer makeup lessons, refunds, or credits.

Injury Exception:
If a student is unable to attend class due to an injury, CCGC will issue a credit for missed classes upon receiving a doctor’s note.

CCGC Cancellations:
If CCGC must cancel a class due to unforeseen circumstances, we will offer one makeup lesson scheduled at a time that works for the majority of enrolled athletes. In some cases, a credit may be issued instead.

Credit Terms:
All credits expire one year from the date issued and do not hold cash value.

Cancellation Policy

 

Recreational Gymnastics Cancellation Policy

To make our withdrawal process clearer and more flexible for families, we have updated our cancellation policy to operate on a one-month notice period.

How the Notice Period Works

  • Cancellations may be submitted at any time.

  • Your one-month notice period begins on the day you submit your cancellation.

  • Tuition and class participation continue only for the duration of that one-month notice window.

Example

If a family submits a cancellation on December 20th:

  • The notice period runs from December 20th to January 20th.

  • Tuition is charged only for that period.

  • After January 20th, enrollment and billing end automatically.

Why This Policy?

  • Provides families with more flexibility.

  • Eliminates the need to cancel by the 15th of the month.

  • Ensures a simple, predictable process that aligns payment with actual participation.

Capital City Gymnastics Centre

4130 - 101 Street NW, Edmonton, AB, T6E 0A5

780-469-0662
info@capcitygym.com

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